Commercial Support

Whether you have one computer or a server with numerous workstations, the seamless operation of these assets are paramount to your business – and we understand that.  Lassen PC offers the following commercial services for small businesses to ensure that you get the most out of your technology:

  • Managed Services – Remote monitoring and proactive maintenance packages
  • Data Backup Solutions –  Local, online, individual or full image
  • Web Design Services – New site creation and maintenance
  • Network Installation / Setup – Peer to peer, domain, VPN
  • Network Troubleshooting / Repair – Diagnosis and repair connectivity, email, and network issues
  • Server and Client Installation, Repair – Microsoft Windows Server 2003, 2008, 2012; Exchange, Forefront, Sharepoint
  • Data Recovery – Hard drive, floppy drive, CD, DVD, Flash/Thumb/Jump Drive, memory cards
  • Microsoft Training – Office 2010 / 2013, Windows Vista, 7 & 8
  • Apple / Mac OSX and iOS training
  • Media Conversion – Move data from legacy media (Floppy, Zip, Jazz drives) to current media (DVD, Solid State)
  • Consultation – Learn to streamline services, use technology to save time, communicate efficiently with vendors, customers, employees, receive a positive ROI from IT services.

Industry Specific Software

Lassen PC has previously and / or currently worked with the following industry specific software:

  • Accounting – Lacerte, Quickbooks Pro (Windows and Mac) & Enterprise, TimeSlips, CS Professional Suite
  • Automotive – Mitchell, eClaim, UltraMate
  • Construction – Hard Dollar, Construction Partner, Oracle’s Primavera P6 Enterprise Project Portfolio Management
  • EMS – Zoll Data Systems Pinpoint CAD, HealthEMS
  • Fire – Firehouse, NFIRS local client and web-based
  • HealthCare – Easy Biz, Office Ally, Practice Mate *Note – Lassen PC uses Secure 256 SSL connection for remote computer access; this technology is HIPAA compliant*
  • Hospitality – Visual Matrix reservations systems, RezOvations, ASI Property Management
  • Human Resources – Performance Now, OrangeHRM
  • Law – ABACUS, Collier TopForm, Cowles Legal Systems, Legal Solutions, World Docs
  • Public Works – Caselle Clarity ver 4.0, Neptune wireless meter systems
  • Realty – WinForms, RTV (Real Time Virtual) Tours, Paragon, MLS
  • Retail – Quickbooks POS, Uniform Solutions, Micros POS

Maintenance Plans

It is a fact that preventive maintenance with computers systems reduces downtime and keeps your productivity at full steam. Lassen PC provides customizable maintenance plans for businesses to fit their exact needs. Some of the standard items included in our plans:

  • Remote Access installation – all work is performed ‘behind the scenes’ after business hours to avoid any employee downtime
  • Creation of IT Disaster Plan
  • Install all software updates, standard and proprietary
  • Perform antivirus and anti-malware checks
  • Daily review of backup systems status; immediate repairs performed if failing
  • Daily review of server status and health
  • Weekly tuneups of all computer systems
  • Physical onsite internal dust removal (at least once per year)
  • Discounted hourly rates

Business managers and owners please note – there are two types of hard drives: those that have died, and those that will.  Please let us have you prepared for that day.